Knowledge base
DOC NTIA CLC
Client Information
4
System Requirements
Mobile Devices
IT Help Desk
Proxy
Login Related
10
SSO
How Do I Change My Password?
I Need My Password Reset
CLC Manual Password Reset
DOC Multifactor Authenticator for CLC Administrators
View all 10
Account Related
10
How Do I Register for an Account?
Locked Account
Account Information Incorrect
Inactive Account
No Account | New Employee
View all 10
Basic Support
2
I Need More Support Outside of End-User Support
FAI/DAU Requests, Issues, and Inquiries
Training Related
9
LMS Navigation
OLT
ILT/ VILT
Playlists
Certificates
View all 9
Specific Training
4
PMI/PMP Vouchers and Membership
No FEAR Act 2024-2025 Training
No FEAR Act 2024-2025 Training
DOC Customized Purchase Card Training Update FY2024
Supervisor/Manager
2
Supervisor Issues
Will My Employee Get an email Notification When I Assign them a Course?
Ticket Processing
4
Account Related
Course Related
CLC Admin Password Reset Escalation
User Requesting Assistance from a Personal Email Address
Archived SRs
17
DOC webTA 4.2 Course
Understanding Your Role in the NIST Physical Security Program
No Fear Act 2016-2018/Course not Assigned
Cyber Awareness Challenge 2020
2019-2020 No FEAR Act
View all 17
Master System Check - All Clients
Browser Related Inquiries
5
What is a Browser?
Why Should I Disable My Pop-Up Blocker?
What Does Clearing My Cache Do?
How to Copy and Paste | Windows
How to Return to Course Window
Chrome Windows & Mac | Latest
10
Allow Pop-ups, Sound and Images
Pop-up Blocker
Allow Images
Allow Sound
Clear Cache | Windows
View all 10
Microsoft Edge | Latest
7
Allow JavaScript, Popups, and Images
Allow Images
Clear Cache
Adjust Zoom
Enable Cookies
View all 7
Firefox Windows and Mac | Latest
6
Pop-up Blockers
Clear Cache
Enable Cookies
Zoom Settings
Private Browsing Mode
View all 6
Mac Safari | Latest
6
Pop-up Blockers
Clear Cache
Screen Resolution
Zoom Settings
Enable Cookies
View all 6
iPad Help
5
Safari | Disable Pop-Up Blockers
Safari | Allow Cookies
Safari | Clear Cache
Chrome | How to install on an iPad
Chrome | Disable Pop-up Blockers
Android Help
1
Chrome | Disable Pop-Up Blockers
Java
7
Java Install
Java Security Exceptions
Java Security Levels
JavaScript Security
Clear Java Cache
View all 7
Links
2
System Check Link
Current Version of JAVA Link
Ticket Processing - All Clients
Ticket Processing
20
General Admin Escalation
Login Request Response
Negative Rating (If user was upset but instructor assisted user properly)
No Account | Escalation to Admin
No Issue Stated | Not Enough Information
View all 20
Ticket SR Templates
17
Initial Email – V1 (Resolved)
Initial Email – V2 (Issue, expecting Response)
Initial Email – V3 (Inquiry/Request, expecting Response)
Initial Email – V4 (Update after Escalation)
Initial Email – V5 (Relaying Updates to User from Admin)
View all 17
Screenshot Requests
6
Requesting Screenshot for Completion Issue/Request
Screenshot Request for Course Completion Issue/Request – Module within Course
Screenshot Request for Course Completion Issue/Request – Multiple Modules
Screenshot Request for Course Completion Issue/Request – Multiple Courses
Screenshot Request for Course Completion Issue/Request - Known Course Completion Issue
View all 6
Chat Escalation Template
1
Ticket Summary Template
Basic Support - All Clients
Basic Support
8
LinkedIn Learning Support
Password Reset on Behalf of Someone Else
Multi Language Support
Phone Support Request
User Requesting eSkillz Company Information
View all 8
Phone Support - All Clients
Phone Support - All Clients
3
Introduction
Best Practices
Script Examples
