Client Information 4

• System Requirements
• Mobile Devices
• IT Help Desk
• Proxy

Login Related 10

• SSO
• How Do I Change My Password?
• I Need My Password Reset
• CLC Manual Password Reset
• DOC Multifactor Authenticator for CLC Administrators

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Account Related 10

• How Do I Register for an Account?
• Locked Account
• Account Information Incorrect
• Inactive Account
• No Account | New Employee

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Basic Support 2

• I Need More Support Outside of End-User Support
• FAI/DAU Requests, Issues, and Inquiries

Training Related 9

• LMS Navigation
• OLT
• ILT/ VILT
• Playlists
• Certificates

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Specific Training 4

• PMI/PMP Vouchers and Membership
• No FEAR Act 2024-2025 Training
• No FEAR Act 2024-2025 Training
• DOC Customized Purchase Card Training Update FY2024

Supervisor/Manager 2

• Supervisor Issues
• Will My Employee Get an email Notification When I Assign them a Course?

Ticket Processing 4

• Account Related
• Course Related
• CLC Admin Password Reset Escalation
• User Requesting Assistance from a Personal Email Address

Archived SRs 17

• DOC webTA 4.2 Course
• Understanding Your Role in the NIST Physical Security Program
• No Fear Act 2016-2018/Course not Assigned
• Cyber Awareness Challenge 2020
• 2019-2020 No FEAR Act

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